A couple of weeks ago, I wrote that the Wikileaks release of US diplomatic cables highlighted that we are living in an age of unprecedented transparency, one where information is
Continue
Tracey Keys
Tracey is a Director of Strategy Dynamics Global SA. She has over twenty years of experience as a consultant and executive, focused on complex strategy and organisational issues, and has worked with leading companies globally. Prior to founding Strategy Dynamics Global SA, Tracey worked with senior executives at IMD, and has held senior roles at the BBC, Booz &Co., Deloitte & Touche and Braxton Associates, as well as being an active advisor to a number of start-ups. Tracey is a Fulbright Scholar and holds an MBA from The Wharton School, University of Pennsylvania where she was distinguished as a Palmer Scholar.
A couple of weeks ago, I wrote that the Wikileaks release of US diplomatic cables highlighted that we are living in an age of unprecedented transparency, one where information is
Continue
0
December 2010: ‘Tis the season for looking ahead to next year, making “Top 10” lists of everything and reviewing the highlights and lowlights of the year just coming to an end. From currency wars to information wars, from natural disasters to geopolitical procrastinations, from e-commerce to m-commerce – in fact mobile everything – trends are (not always) slowly reshaping our lives and work. In September we published 10 Key Trends to Watch. In the first of our monthly briefings, let’s take a look at these trends in action – and the shape of what may be to come. But don’t sit back and relax – in action means you too! Get thinking! Get innovating – if you don’t, someone else will, maybe someone not even on your radar screen…
Continue
by Jorge Yui
Executive Summary
Ignoring the power of online word-of-mouth, or word-of-mouse as I like to call it, is no longer an option in today’s interconnected world. Nor is it reflective of what professionals in the financial services industry are being asked to deliver by their C-Suites post 2008. The ability of consumers to influence corporate behavior and impact business planning in unanticipated and, at times, unwelcome ways has grown exponentially. One ‘entertaining’ complaint from an irate customer going viral can escalate into a full-blown crisis in less than 24 hours. In this environment, understanding what customers feel, think and say about your company – in real time – is ever more critical.
ContinueBut are the streets paved with gold? Interesting research has come out in the last few months focusing on the potential opportunities and influence of emerging and established urban markets.
ContinueBut are the streets paved with gold? Interesting research has come out in the last few months focusing on the potential opportunities and influence of emerging and established urban markets.
ContinueWikileaks – the story of the moment. The question is: Is it a story of heroes or villains? There are plenty of commentaries in the press on both sides, lots
ContinueWikileaks – the story of the moment. The question is: Is it a story of heroes or villains? There are plenty of commentaries in the press on both sides, lots
ContinueBetween them, the top UK high street banks received a staggering 11,000 customer complaints per day in the first half of 2010, according to figures which the banks were forced
ContinueBetween them, the top UK high street banks received a staggering 11,000 customer complaints per day in the first half of 2010, according to figures which the banks were forced
Continue